A Message from the Administrative Assistant to the Secretary of the Army
We will grow stronger and become a better organization by delivering superior service; setting the standard in customer service; and building educated, trained, experienced, and certified teams. We will deliver superior performance every time through an innovative workforce capable of high performance. We will use our guiding principles to establish our priorities, focus our transformation initiatives, measure and guide our progress, and adapt to the needs of the future.
We must be innovative. We must search for new and better ways to complete the mission with fewer resources.
We must adapt by transforming the way we do business; we must be able to react to short-term requirements while continuing to sustain our more routine operations.
Through it all, OAA must remain accountable to Soldiers, Families, and the Nation. Audits, both internal and external, will drive accountability; therefore it is imperative for every organization to maintain a high level of audit readiness.
We will measure the “voice of the customer” and adapt our work processes based on the results of these assessments. Customer feedback will determine if we are providing the right service at the right time. A well-designed voice of the customer assessment may inform modifications and adjustments to our processes, business practices, products, and services and empower us to anticipate our customers’ needs.
Gerald B. O'Keefe
Administrative Assistant to the Secretary of the Army
"Service and Workforce Excellence"